90% of the calls we receive for support are answered live. If yours isn’t, we guarantee a call back in an hour from someone deeply knowledgeable and committed to staying on the problem. Few integrators have the engineers to provide support like this. We do.
Each support request is assigned a ticket number that lets you easily track its progress online. Even better, we constantly review open tickets to ensure nothing falls through the cracks.
NAPC’s remote troubleshooting means immediate response, immediate access. Within minutes of getting a support call, our engineers can be logged into your systems and fixing or assisting you. We’re flexible in access, ranging from Point-to-point vpn, desktop VPNs, teamviewer. And with Centrify, sessions to key servers can be recorded, so your IT/security folks can be compliant.
Relax, we got this.
Do you make round-the-clock demands of your server-based production system? We offer round-the-clock service. Count on us to bring the same absolute focus to resolving problems, whether it’s 3 P.M. or 3 A.M.
One call to NAPC is all you’ll ever need to make for support. If it’s necessary to escalate support to a hardware or software vendor, we’ll make sure they dispatch people to get the job done. Then we’ll continue to monitor the job and track it through to resolution.
Own an NAPC product like Elegant or CreativeBanks? You can look forward to the same support we offer for third-party solutions, including regular patches and revisions.
We’re always looking for ways to help your business, whether it’s a complementary product, expansion possibility or system customization. At the same time, we will never put you at risk. In fact, we make a point of thoroughly vetting any new products first.
Support Highlights
Field engineers in major metro areas including New York, Chicago and Los Angeles
Twice-yearly Proactive Maintenance Checks
Pre-testing and installation of all upgrades
One-call support to resolve any hardware disputes involving other vendors
Full support for Xinet, Pageflex, DALiM, Active Directory Integration and NAPC products
